FQAs
ORDERS
How can I place my order?
You are able to place your order by sending us an email on sales@maltahm.com , through our Online Shop, via our FB page or sending us a message through our online chat service on our website. HM Smart Electronics Online Shop purchases are required to be paid in full and our Customer Care Reps will revert with further information with regards to your delivery. Other orders will be confirmed following full payment of a 50% deposit after stock items availability is confirmed. Any balance due for confirmed orders can be paid upon collection / delivery. Please check our Terms and Conditions page for full information.
Any orders for which no deposit is paid, can only be retained for a maximum period of 2 days, following which, items are released.
How can I pay a deposit?
A deposit, or full balance amount, can be paid by cash on our shop or through the Online Payment tab on our website. You would need to create an account to access the system.
Are all items listed on the website?
We strive to have all of our items listed on the website including full specifications, however if you cannot find a certain product online or require more information, please send us an email on sales@maltahm.com for us to confirm availability instore and provide information requested.
How can I pay in store?
We accepts cash, Visa, Mastercard and most of local bank debit cards.
WARRANTY & RETURNS
What is our return policy?
Items can be returned within 7 days from date of purchase. Unused items must be brought back to us in full packaging together with proof of purchase (receipt); Please note that items such as pillows, underwear, toilet seats, personal grooming products etc.. that are noted as hygienic products, cannot be returned.
What are our warranty terms?
If a product becomes faulty during the period of the warranty you are requested to notify us by email on sales@maltahm.com and our Customer Service Reps will assist you as needed. If applicable, you will be requested to return the item to HM for this to be checked by the Agent. Following report from Agent, item may be repaired or exchanged depending upon fault incurred.
DELIVERIES & ASSEMBLY
Do we offer international shipping?
No, HM does not offer international shipping.
Does the furniture we offer require assembly?
Yes, most of the furniture available require assembly since this is offered flat packed. Most of the products are specifically designed to be simple to assemble, so a customer could do it at home. Assembly instructions are always included in the packaging however, if for any reason, this is missing, please contact sales@maltahm.com for further assistance.
Do we offer assembly?
Yes we do offer assembly. If you opt for a purchase through our Online Shop, our Customer Service Reps will ask if you wish this service and advise charges.
Will the assembly be on the same day as delivery?
We strive to offer assembly on the same day of delivery; however, this may not always be possible. Our Customer Service Reps will try their best to liaise with our delivery and installation teams to offer the best solutions to your needs.
What does the assembly service include?
The assembly service includes, assembly of any furniture that requires installation
Please note that assembly service does not include fixing of furniture to gypsum walls. Assembly rates exclude electrical and plumbing works. Assembly for doors does not include removing of current doors installed.
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DISCLAIMER
• All prices quoted are VAT included.
• Pictures of models shown on this web site are not to scale and colours may vary.
• Offers and promotions are valid until stock lasts